Customer Service Representative

Description
Our client is in need of a detail-oriented Customer Service Representative! This position provides the administrative support to both customers and the sales organization by managing incoming calls, handling order-related administration, and helping ensure requests move smoothly through the business. The ideal candidate is organized, responsive, and comfortable balancing multiple priorities in a fast-paced manufacturing environment.


Responsibilities:

• Respond to inbound customer calls and emails, providing timely assistance with questions, requests, and service concerns.

• Enter and manage customer orders accurately while coordinating with internal teams to keep processing on schedule.

• Support sales staff with administrative tasks, order updates, and follow-up activities that help maintain strong customer relationships.

• Investigate customer issues and work with the appropriate departments to resolve complaints, ret...

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