Customer Service Representative

Description We are looking for a Customer Service Representative to join an in-person team in Buffalo, New York. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related details, and keeping communication organized throughout a busy workday. The role blends phone support, data entry, and administrative coordination, and it offers the chance to contribute ideas that improve the customer experience.

Responsibilities:
• Respond to incoming customer calls and emails with timely, attentive support and clear follow-up.
• Process orders accurately, update customer records, and maintain organized documentation within internal systems.
• Handle both inbound and outbound communication to resolve questions, confirm details, and support order completion.
• Coordinate with internal team members to address service issues, provide status updates, and ensure requests are handled efficiently.
• Enter and review data with a ...

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