Customer Service Representative

Job Description
Serve as the primary point of contact for owner inquiries via phone, email, and digital channels. Research and resolve a wide range of inquiries including:

+ Ownership and title questions

+ Revenue and payment inquiries

+ Tax documentation (1099s, W-9s)

+ Property and well-related issues

+ Accurately document all interactions within the case management system, ensuring full visibility and traceability

+ Proactively follow up on open or unresolved cases to ensure timely resolution

+ Partner cross-functionally with Land, Accounting, Marketing, and Operations teams to resolve complex issues

+ Identify and escalate systemic issues, recurring inquiries, and process breakdowns

+ Contribute to improving service delivery by providing insight into call drivers, trends, and owner pain points

+ Maintain a high standard of professionalism, empathy, and accuracy in all owner interactions
...

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