Customer Service Representative

**Job Family** **:**

Patient Account Representative

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

Customer Service duties may include, but not limited to the following responsibilities:

+ **Must reside within 50 miles of Birmingham, AL**
+ Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
+ Answer the calls timely without drops/abandons.
+ Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
+ Facilitate resolution by referring the matter to the issue/content expert.
+ Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
+ Resubmit Corrected Claims and su...

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