Customer Service Representative

Job Description :

Report to: Material Manager

• Effective present and discuss the products and services of the company, services provided by the company and its vendor to current and prospective customers in a way that conveys an image of quality, integrity and understanding and delivery of the customer needs
• Process customer orders in a courteous, efficient and timely manner
• Organize workflow to meet customer deadlines
• Make sure that all production changes are updated in the AX system properly
• Send the updated weekly production report and order status to the customer
• Update ship date & mode on customer’s websites
• Acknowledge and assist every customer in a timely manner
• Communicate directly with overseas customers and head office
• Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution
• Attend conferences, meetings with the customer...

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