Customer Service Representative

Job Title: Customer Service Representative
Category: Customer Service Representative (General)
Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. In this role, you will support healthcare providers by responding to inquiries related to claims, eligibility, and online tools, ensuring a high level of service and professionalism.
This is an excellent opportunity to gain experience in the healthcare industry and grow within a large, supportive organization.
Key Responsibilities

+ Respond to inbound and outbound calls from healthcare providers regarding:

+ Claims processing

+ Eligibility inquiries

+ Web-based self-service tools

+ Technical issues and applications


+ Accurately record, track, and monitor all call interactions using CRM/call tracking systems

+ Manage open tickets, ensuring proper follow-up, assignment, and escalation as needed
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