Customer Service Representative

HyFun, a leading brand in frozen food in India with exports to more than 50+ countries, is seeking to strengthen its Marketing Team . We are looking to fill the Customer Service Representative position based in Ahmedabad .
Position/Profile Title: Customer Service Representative
Grade: Senior Executive
Experience: 5 to 10 years
Location : Thaltej, Ahmedabad
Essential Area of Expertise: Customer query management, complaint resolution, CRM tools, email communication
Desired Area of Expertise: Escalation handling, root cause analysis, knowledge of frozen food
Critical/Special Exposure: Managing large volumes of email-based queries, cross-functional coordination with Sales, Logistics, Quality, and Production teams, and experience in analyzing complaint trends and recommending preventive actions
Internal Interface: Sales Executives / Sales Managers, Quality Assurance Executives / QA Manager, Marketing Executives / Brand Team, IT Support (for CRM and...

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