Customer Service Rep (Remote)

Elite Virtual Assistance (EVA) is expanding our support team for a rapidly growing network of Men's Health Clinics across the United States. These clinics focus on helping men improve their health and confidence through services such as testosterone optimization, weight-loss programs (including medications like Ozempic), and overall wellness coaching. We are seeking a high-caliber Customer Service Representative with exceptional English fluency, strong professionalism, and the ability to manage a diverse set of responsibilities. This is a remote role based in Brazil. Key Responsibilities 1. Customer Service & Appointment Coordination Answer inbound calls with empathy, clarity, and professionalism. Set appointments for new potential customers (warm and high-intent leads). Handle outbound follow-ups to support patient engagement and retention. Provide accurate information on clinic services and guide callers through next steps. 2. Client Care & Wellness Follow-Up Call patients who rec...

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