CUSTOMER SERVICE REP

SUMMARY

To provide the best value to the customer. Value=service, fair price, quality product and ease of doing business with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Assist customers with all telephone inquiries.

· Quote customers on products.

· Process orders-Order Entry.

· Confirm lead time on quotes and orders.

· Confirm/update current pricing.

· Expedite any urgent orders.

· Follow up on quotes.

· Work with Outside Sales Managers as a team to establish and maintain customer relationships.

· Provide samples to customers and salesmen.

· Gather information for customer complaints and returns

· Process product testing.

· Maintain customer addresses/contact information.

· Confirm order changes/cancellations, etc.

· Mail introduction letters to new prospective customers

· Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibili...

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Submit your application today and join our talented team at ISOFlex Packaging.