CUSTOMER SERVICE REP - MERCY HOME HEALTH

**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**
Mercy Home Health (a member of Trinity Health at Home) has a need for a Customer Service Representative. This position is a hybrid position with office located in Springfield, PA.

This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.

+ Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in be
+ haviors, practices, and decisions.
+ Uses the telephone etiquette script to answer each call.
+ Answers the phone in a professional manner using a compassionate tone by the third ring.
+ Triages phone calls appropriately and in a timely manner.
+ Identifies the caller's needs and meets or exceeds caller's expe...

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