Job Description
About the RoleAs aCustomer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.
Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the Saa S industry.What You’ll Do
Respond to and resolve customer inquiries of varying complexity within established SLAs.
Deliver a positive, customer-centric approach to issue resolution.
Manage and document customer cases, updates, and tasks in our ticketing system.
Review and process customer forms and documentation.
Serve as aSubject Matter Expert (SME)for designated products and support processes.
Collaborate with Product, Customer Success, Account Management, and other internal teams.
Bring ideas to the table to improve processes and enhance...
Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the Saa S industry.What You’ll Do
Respond to and resolve customer inquiries of varying complexity within established SLAs.
Deliver a positive, customer-centric approach to issue resolution.
Manage and document customer cases, updates, and tasks in our ticketing system.
Review and process customer forms and documentation.
Serve as aSubject Matter Expert (SME)for designated products and support processes.
Collaborate with Product, Customer Success, Account Management, and other internal teams.
Bring ideas to the table to improve processes and enhance...
Ready to Apply?
Submit your application today and join our talented team at GlobalLogic.
Submit ApplicationJob Details
- Location guadalajara, jalisco
- Job Type Full-time
- Category Other-General
- Posted Date June 03, 2026
- Application Deadline July 13, 2026