Job Description
Position Responsibilities
Offers solution to customers based on the Knowledge article provided. Process transaction and coordinate with other departments and document significant discussions or complaints. Complete ongoing training to stay abreast of Products, industry, services, and policy changes. Complete transactions and provide timely and accurate information to customers. Provides professional and positive experience for every customer and Meet all key performance targets. Required Qualification
Should have completed at least 2 years tertiary education with 2-yr contact center experience. With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute Strong English communication skills (spoken and writing) Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and c...
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