Customer Service Professional III

UL, LLC
📍 Shenzhen, China, China 💼 Full-time 🕒 Posted June 06, 2026

Job Description

+ Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.

+ Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.

+ Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

+ Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.

+ Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

+ Provides support for non-technical customer requests, including questions/issues such as billing inquiries, servi...

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Job Details

  • Location Shenzhen, China
  • Job Type Full-time
  • Category other-general
  • Posted Date June 06, 2026
  • Application Deadline June 11, 2026