Customer Service Professional II - Semi Voice/Night Shift

Job Description:

• Engage with customers through multiple channels (email, phone, chat, portal), and work to answer questions and resolve inquiries.
• Manage multiple customer interactions concurrently, including live chat, email, and case work, while maintaining high standards of accuracy and customer satisfaction.
• Confidently answer general questions about the company, its offerings, and policies.
• Collect customer information, product details, and identify the industry to route inquiries to the appropriate internal team.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Represent the brand with clarity and consistency across all interactions.
• Identify opportunities to educate customers and enhance their overall experience.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as myUL, file updates, etc., and opening cases, leads, or...

Ready to Apply?

Submit your application today and join our talented team at UL Solutions.