Customer Service OTC UK Markets (Brussels based)

As a Customer Service OTC UK Markets your responsibilities are:

• Manage the full order-to-cash (OTC) process for the UK market, ensuring accuracy and timeliness.


• Act as the main point of contact for UK customers, addressing inquiries and resolving issues efficiently.


• Coordinate with internal departments such as sales, logistics, and finance to ensure smooth operations.


• Monitor and manage order fulfilment, ensuring compliance with company policies and customer requirements.


• Prepare and maintain accurate documentation related to customer orders and shipments.


• Follow up on payments and assist with invoice-related queries as needed.


• Identify opportunities for process improvement to enhance the customer experience.


• Provide regular updates and reports to management on customer service activities.

A successful Customer Service OTC UK Markets should have:

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