Customer Service - Order Processing

**Principal Responsibilities**- Receives and responds to customer inquiries and complaints relating to production shipments.
- Responsible for guiding compliant resolution in accordance with company guidelines.
- Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.
- Responsible for checking Customer websites for requirements, performance, etc.- Attends daily shipping meeting.
- Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
- All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
- Calculates and prepares management charts for on-time shipments and customer on-time deliveries- Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors.Generate EDI Error reports (if applicable) -IDOCS- Generate Exception Report to communicate and coordinate finished goods s...

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