Customer Service Order Entry Analyst Canada

Customer Services Analyst (Canada)

Location: Toronto, Ontario, Canada

Job Overview

The Customer Services Analyst supports DePuy Synthes’ Supply Chain organization by analyzing customer service operations and ensuring reliable, timely, and accurate order‑to‑delivery execution. This role plays a critical part in maintaining strong customer relationships by translating data and insights into actions that improve service levels, responsiveness, and overall customer experience. The position offers exposure to cross‑functional partners across Supply Chain, Sales, and Customer Management, with opportunities to contribute to continuous improvement initiatives that directly impact patients and customers.

Key Responsibilities

• Analyze customer service and contact center metrics, including call volume, service levels, order status, and responsiveness, to support operational decision‑making.
• Monitor inbound service activity and hel...

Ready to Apply?

Submit your application today and join our talented team at Johnson & Johnson MedTech.