Customer Service Operator - Parramatta

Charterhouse

📍 Brunswick, Victoria, Australia 💼 Full-time 🕒 Posted June 05, 2026

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Job Description

Job description
Customer Service Operator

Join a dedicated Government team delivering high-quality front-line services to the people of New South Wales. As a Customer Service Operator, you will be a key point of contact for members of the public, businesses, and government agencies helping them access essential government services quickly and with confidence.

 Based within Parramatta Service Centre, you will handle a wide range of enquiries across multiple channels including phone, counter, and digital, ensuring every interaction is resolved efficiently and with care.

Role Specifics:
Respond to customer enquiries via phone, in-person, or digital channels in a professional and timely manner
Process applications, transactions, and service requests accurately in accordance with policies and procedures
Assess customer needs and provide appropriate information, referrals, or escalation as required
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Job Details

Location Brunswick, Victoria
Job Type Full-time
Category Information and Record Clerks
Posted Date June 05, 2026
Application Deadline July 15, 2026