Customer Service Operator - 6 month contract

In this position you will work as part of the Customer Service team and will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries and issues.

Responsibilities

• Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard
• Offering full customer service support to both caterers and retailers
• Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively
• Communicating clearly to customers, showing empathy and working to build a trusting relationship
• Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
• Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met
• Resolving queries where possible or if necessary, escalating issues to approp...

Ready to Apply?

Submit your application today and join our talented team at Tesco.