Customer Service Operations Manager

Position Title: Customer Care Manager – India

Department: Customer Care

Location: Pune (India)

Reports to: Global Customer Care Manager

Role Overview

The Customer Care Manager for India is responsible for leading and developing the local service organization, ensuring high‑quality customer support, managing field service teams, and driving continuous improvement in after‑sales processes. This role ensures customer satisfaction, supports technical service activities, oversees spare parts operations, and collaborates with global teams to align strategy and standards.

Key Responsibilities

Customer Support & Service Operations

• Manage and supervise the after‑sales operations across the Indian market.
• Ensure timely and efficient handling of customer requests, service tickets, and on‑site interventions.
• Maintain strong relationships with key custom...

Ready to Apply?

Submit your application today and join our talented team at Sciemetric Technologies India Pvt Ltd (TASI India).