Customer Service Officer

Customer Service Officer

INITIA Group is a lifestyle beauty lounge that offers an experience-based, differentiated, highly predictable service with a strong online presence. In addition to beauty, INITIA also operates in the F&B and art industries and collaborates with local and Korean partners across Singapore and Malaysia.

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedback and concerns
• Ensure a wonderful salon experience for our customers to increase retention
• Handle phone enquiries with etiquette
• Serve light refreshments to customers and attend to their needs
• Schedule customer...

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