Customer Service Officer

Job Title
Customer Service Officer

Position Overview

Job DescriptionNote: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed.

TITLE:​ Customer Service Officer


Reports to:​ Customer Service ManagerBased at: Melbourne, Australia

Position Objective:

Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Shaw in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

Essential Duties:

+ Perform all order entry, maintenance, and inquiry along with other duties as assigned.

+ Communicate all backorder and order issues to customers on...

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