Customer Service Officer

Ensure customer satisfaction and provide a professional logistical support, ultimately to meet or exceed customers' expectations.


Job Responsibilities:

•Send weekly loading plans to the clients.

• Inform vessel schedules to clients once received from respective Supplier Service Officer.

• Check with Supplier Service Officer about old orders not loaded yet.

• Prepare shipping instructions for all orders upon request from the Supplier Service Officer.

• Check all documents once received.

• Issue sales invoice and send it along with draft documents for client approval.

• Request corrections from Supplier Service Officer in case needed.

• Confirm back documents to Supplier Service Officer and request scans of originals.

• Send Bill of Lading and documents release instructions to Supplier Service Officer.

• Prepare bank documentary collection if needed.

• Follow up with clients on containers...

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