Customer Service Officer

THIS POSITION IS BASED IN JOHOR BAHRU , MALAYSIA

Work From Home, Working days 6 days.

Monday to Saturday. Allowance of RM100 for every saturday work.

JOB DESCRIPTION

• Responsible for handling incoming and outgoing calls, emails, live chat messages to ensure customers' queries and feedback are answered professionally
• Investigate and resolve customers' complaints on order issues (eg. late/wrong orders or damaged products)
• Liaise and arrange collections, redelivery of orders and follow up with all email correspondence
• Maintain thorough and up-to-date customer service records
• Analyze reports on process and procedure improvements to bring efficiency to the department
• To manage multiple customers' requests within service timeframe
• To identify customers' needs and maintain high level of customer service satisfaction
• Any other duties as assigned by the Management

JOB REQUIREMENTS