Customer Service Officer

Hoople

📍 Hereford, England, United Kingdom 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

Customer Service Officer - Community Wellbeing

Contract - Agency 3 months

Hours - 22.2 hours per week - 3 days per week to include a Monday and Friday 

Pay - £13.47 per hour

Closing - 28/06/2026

We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first-line support for safeguarding enquiries and helping to ensure that vulnerable adults receive the appropriate response and support.

Key Responsibilities:
Answering calls and taking messages as a first point of contact for safeguarding enquiries 
Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner 
Adding safeguarding referrals and inputting information onto Mosaic
Maintaining accurate case notes and updating relevant spreadsheets/systems 
Supporting with safeguarding correspondence, including outcome le...
            

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Job Details

Location Hereford, England
Job Type Full-time
Category Information and Record Clerks
Posted Date June 23, 2026
Application Deadline August 02, 2026