Customer Service Officer (Domestic Operations)

Position Title

Customer Services Officer (Domestic Station)

Report to

Station Head MAG LGK

Position Summary

To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures.

Key Accountabilities

• provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
• To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
• Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
• To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single ...

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