Customer Service Officer - Digital

As a Customer Service Officer, you will play a vital role in helping residents develop and improve their digital skills. The purpose of the role is to provide support that promotes digital inclusion and ensures our communities can confidently access, navigate and benefit from the online world. Whilst this post will primarily support digital activities, it may also involve wider frontline service delivery.

Key responsibilities

• Support the delivery of one-to-one and drop-in digital support sessions across our communities
• Support residents to be able to use technology to access essential online services (e.g. email, online forms, Council services, job searches)
• Facilitate independent learning in libraries using resources such as ‘Learn My Way’
• Promote online safety, particularly for vulnerable customers
• Work collaboratively with colleagues, volunteers and partners
• Raising awareness of digital tools available through L...

Ready to Apply?

Submit your application today and join our talented team at Kirklees Council.