Customer Service Officer - Council Tax & Housing Benefits

Job Title: Customer Service Officer - Council Tax & Housing Benefits

Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays)

Hourly rate £20.96 PAYE / £27.33 Umbrella per hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services.

Key Responsibilities

Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support.
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