Customer Service (Obrera)

• Provide high level Customer Service; making sure customer needs are taking care off
• Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc.
• Follow up on Customer orders, providing efficient information to each order to the team and Customers
• Update each order in a daily basis with notes, notifications, etc., in our Quick Base system (will get train to use system)
• Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and work orders (WO)
• Maintain diplomacy and tact while dealing with upset or escalated callers

• Completed high school
• Minimum 1 year experience in similar position, wood manufacturing is a plus
• Ability to solve problems
• Excellent Communication skills
• Or...

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