Customer Service (Obrera)

Descripción y detalle de las actividadesProvide high level Customer Service; making sure customer needs are taking care offNeeds to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc.Follow up on Customer orders, providing efficient information to each order to the team and CustomersUpdate each order in a daily basis with notes, notifications, etc., in our Quick Base system (will get train to use system)Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and work orders (WO)Maintain diplomacy and tact while dealing with upset or escalated callersExperiencia y RequisitosCompleted high schoolMinimum 1 year experience in similar position, wood manufacturing is a plusAbility to solve problemsExcellent Communication skillsOrganizedDetail orientedAbility to work under pressurePunctualityMust be Bilingual English/Spanish 100%Tipo de puesto: Tiempo complet...

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