Customer Service (Materials) (Ramos Arizpe)

The main objective of Material Customer Service is to provide customer support to a set list of customer accounts. Has three main focus areas:

• Maintenance and understanding of customer demands
• Managing customer shipments
• Managing communication around areas that impact demand and/or shipments

• Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
• Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
• Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
• Working with Production, Shipping, Materials and other ...

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