Customer Service Manager

Job Title: Customer Support Manager
Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered)
Company: Playa Bets – Online Sports Betting & Casino
Reports to: Operations Manager
About Playa Bets
Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in Durban, KwaZulu-Natal, we are committed to delivering exceptional entertainment and a seamless user experience to our players across South Africa and beyond. Our customer-centric approach drives our success, and we leverage cutting-edge technology to ensure top-tier support. We use Intercom as our primary customer support (CS) system to manage interactions, automate processes, and enhance player satisfaction.
Role Overview
We are seeking an experienced Customer Support Manager to lead our CS team at Playa Bets. This role is pivotal in optimizing our support operations using Inter...

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