Customer Service Manager

**Reports to:** Sr. Customer Service Manager

**About the Role**

We are seeking an experienced and results-driven Customer Service Manager to lead our Customer Service and Order Management team. In this role, you will drive solution-oriented decision-making, collaborate closely with cross-functional partners, and ensure orders are processed accurately and efficiently. You will play a key part in shaping our overall customer service and order-to-cash strategy, ensuring a seamless process and an exceptional customer experience at every touchpoint.

**Key Responsibilities**

+ **Team Leadership & Development:** Oversee the hiring, onboarding, and continuous training of customer service staff to build a capable, motivated, and high-performing team.
+ **Performance Management:** Define, track, and analyze functional KPIs and improvement targets. Utilize lean management tools to drive action plans and address performance gaps.
+ **Policy & Process...

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