Customer Service Manager

gategroup Trafford Park, England, United Kingdom

Customer Service Manager

gategroup Trafford Park, England, United Kingdom

We're looking for someone who gets it. Someone who understands that when an airline serves 30,000 meals a day, there's no room for nearly or almost. You'll need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.

Role Overview

You're the bridge between our operation and the airlines. Daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You'll own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn't sleep.

Responsibilities

You'll be the bridge between our operation and the airlines we serve. Think daily customer calls, monthly safety reviews, and being the person every...

Ready to Apply?

Submit your application today and join our talented team at gategroup.