Job Description
Manager of Customer Experience
Salary: $85,000–$90,000
Salary: $85,000–$90,000
Location: Schaumburg, IL 60173
We are partnering with a growing client that is expanding their team and adding headcount for the new year. Due to an internal promotion, they are seeking a Manager of Customer Experience to step into a critical leadership role overseeing call center operations, order entry, and customer-facing support functions. This role is ideal for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys driving operational excellence that directly impacts customer satisfaction and sales performance.
Key Responsibilities:
- Lead, coach, and develop a team responsible for call center operations and order entry, ensuring high performance and accountability.
- Oversee daily call center activities, including staffing, scheduling, call flow, service levels, and e...
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Job Details
- Location Schaumburg, Illinois
- Job Type Permanent
- Category Information and Record Clerks
- Posted Date June 18, 2026
- Application Deadline July 28, 2026