Customer Service Manager

Green SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the Norway market and are now preparing to launch operations globally.

Join us in shaping the future of sustainable mobility.

Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance.

Key Responsibilities

• Develop and execute customer service strategies and operational plans aligned with company objectives.
• Assign performance KPIs to teams and individual members.
• Manage all customer service and driver support activities across the country to achieve operational and service KPIs.
• Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency.
• Identify incidents and collaborate with cross‑functional teams to resolve cus...

Ready to Apply?

Submit your application today and join our talented team at GSM - Green SM.