Customer Service Manager

FAAC Technologies - We open worlds. Providing automation and access control, we are dedicated to satisfying end-user needs for security, safety and convenience. So come and join us on our journey to providing our valuable clients with high performance solutions for access and mobility needs, in a sustainable way.

About the Role
The Customer Service Manager focuses on analysing the Order to Cash (OTC) end-to-end processes on how the business receives, processes, manages, completes customer orders, invoicing through to accounts receivables. The OTC process affects the company’s profitability and relationships with our customers, so the process must be well-optimised to deliver sustainable services to our customers. The Customer Service Manager will analyse all the business inputs to the OTC processes and collaborate with key stakeholders (internally and externally) with a view to optimising the customer experience.

What you will do with us