Customer Service Manager

More About The Role
At Morrisons, we’re proud to be The Market Street Grocer. We don’t just move boxes; we are food makers and shopkeepers with a rich British heritage. As a Customer Service Manager, you won't be stuck behind a desk; you’ll be right in the heart of the action, leading our front-of-store teams, managing checkouts, and ensuring every customer leaves with a smile.
What you'll be doing day-to-day:
* Lead & Inspire: Coach and develop a large, energetic front-end team of checkout colleagues and team leaders.
* Drive Excellence: Manage queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
* Manage the Numbers: Oversee front-end productivity, labour budgets, and cash office compliance.
* Keep it Safe: Ensure strict adherence to legal compliance, financial security, and Challenge 25.
* Put Customers First: Act as the ultimate point of escalation, turning feedback into positive solutions.
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