Customer Service Manager

Key Responsibilities

• Manage and oversee customer service operations in logistics/haulage activities
• Handle customer inquiries, complaints, and service issues professionally
• Coordinate with operations, warehouse, transporters, and drivers
• Monitor shipment status, delivery schedules, and service performance
• Prepare reports, follow up on service issues, and implement improvements
• Lead, coach, and supervise customer service staff
• Ensure SOP compliance and maintain service quality standards

Requirements

• Diploma / Degree in Logistics, Supply Chain, Business, or related field
• Minimum 3–5 years experience in logistics or freight forwarding customer service
• Experience in managing a team is an advantage
• Good communication and problem-solving skills
• Familiar with logistics documents (DO, invoices, POD, etc.)
• Able to work under pressure and handle multiple tas...

Ready to Apply?

Submit your application today and join our talented team at CTE group.