Customer Service Manager

Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)
Aceolution is hiring an experienced

Customer Service Manager / Service Delivery Manager

to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
Preferred Locations
Chennai | Bangalore | Hyderabad | Pune
Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.
Key Responsibilities
Manage day-to-day contact center operations and service delivery
Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
Handle operational escalations and performance reporting
Drive process improvements and operational optimization initia...

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