Customer Service Manager

Collins McNicholas

📍 Ireland, Ireland, Ireland 💼 Permanent 🕒 Posted February 28, 2026

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Job Description

The Job:
The Customer Service Manager, EMEA, plays a pivotal role in shaping and leading customer service operations across the region. Serving as the key connection between the customer service team, the commercial organization, and clients, this role is responsible for designing and driving a seamless operating model that spans functions and geographies—ensuring exceptional service delivery aligned with business priorities.
Key Responsibilities:
Full ownership of Customer Service operations across the EMEA region
Design new solutions and enhance business process flows in collaboration with IT and Customer Service teams
Represent country needs and customer perspectives, ensuring new requirements are captured and implemented across systems (SAP, , processes, and organizational structures
Validate and maintain standard operating procedures for customer service
Serve as the approval point for changes or exceptions within...
            

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Job Details

Location Ireland, Ireland
Job Type Permanent
Category Operations Specialties Managers
Posted Date February 28, 2026
Application Deadline April 09, 2026