Customer Service Manager I - II

Job Title: Customer Service Manager I - II

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Texas, Inc.-GTX

*****This position may be filled as Customer Service Manager I or II depending on the identified candidates’ qualifications.*****

**Job Summary Purpose**

Responsible for managing portfolio of assigned commercial accounts and maintaining relationships with governmental officials & key constituents; overall responsibility for improving customer service in geographic service territory that includes troubleshooting, recognizing opportunities and creating winning solutions to both customer and company.

**Job Duties and Responsibilities**

+ Responsible for developing and implementing account plans for Entergy's managed portfolio of identified critical Large Commercial and Small Industrial customers and large metro Governmental accounts, including rate analysis.
+ Resolve managed portfolio of customer issues/...

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