Customer Service Manager

Mức lương

40,000,000 VND ~ 55,000,000 VND

Ngành

Trading(Machinery), Trading(Electronics/Semiconductors)

Mô tả công việc

【Job Summary】
Provides leadership to the Customer Service Department by achieving operational efficiency, reaching excellent customer satisfaction, and generating service business at a reasonable cost.

【Job description】
1. Quality Service Operation & Customer Satisfaction
- Continuously find ways to improve Service Coverage.
- Suitable parts stocking for faster repair.
- Improve ASP technical competency through training and release of the service bulletin.
- Outsourcing Projects.
- Manage the call center.
- Standardize all customer service procedures and policies.

2. Service Partner Management, Service Network, Outsource Vendor
- Periodic review and evaluation of Service Partners and Outso...