Customer Service Manager (gn) - Location: Milano (Italy)

DKV Mobility

📍 Milan, Lombardy, Italy 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

What you can expect
The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives. You will be responsible for the Customer Service activities and Credit Management.
Main responsibilities are:
Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfaction
Ensure outstanding quality in all customer service activities, securing a seamless and satisfying customer journey
Handle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)
Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achieved
Develop and implement team strategies, identifying opportunities for continuou...
            

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Job Details

Location Milan, Lombardy
Job Type Full-time
Category Operations Specialties Managers
Posted Date March 01, 2026
Application Deadline April 10, 2026