Customer Service Manager

LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our customers expect and deserve service that reflects the quality of our products. This role exists to make sure that we deliver on that promise consistently, at every touchpoint, every time.

The Customer Services Manager will lead our Customer Service and Returns teams, owning the customer experience end to end. The remit covers everything from how a customer enquiry is handled, to how quickly a return is processed, to how we use the insight from those interactions to make the rest of the business better.

The successful candidate will manage a team of 8 that has real potential and a clear mandate from senior leadership to invest, modernise, and raise the bar.

What You’ll Do

Team Leadership and Culture

• Lead, develop and inspire the Customer Service and Returns team to deliver consistently excellent service.
• Bui...

Ready to Apply?

Submit your application today and join our talented team at LeMieux.