Customer Service Manager (E-Commerce)

LEGEND LONDON is a rapidly growing UK-based fashion brand experiencing major scale across global markets. With high-volume growth comes the need for a world-class customer experience operation. We’re looking for an exceptionalE-Commerce Customer Service Manager to lead our CX division, build robust systems, and elevate customer satisfaction to industry-leading levels.

This is a high-impact leadership role for someone who has built, scaled, and optimised customer service teams within fast-growing DTC brands.

About the Role

Following rapid growth, our customer service volume has expanded significantly, impacting both customer satisfaction and Trustpilot performance. The business now requires stronger structure, clearer processes, and scalable systems to match our size and ambition.

You will take full ownership of the Customer Service department, lead a large team, and build the systems that ensure world-class support — consistently, reli...

Ready to Apply?

Submit your application today and join our talented team at Legend London.