Customer Service Manager

About The Position

Customer Service Manager

ROM Manufacturing

Position Summary

The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional support and customer satisfaction across all customer channels. This role oversees daily customer service operations, order management processes, warranty support, and customer communications while partnering closely with sales, operations, engineering, production, shipping, and logistics teams.

The Customer Service Manager will drive continuous improvement initiatives, establish measurable departmental KPIs, strengthen customer relationships, and develop scalable processes that support ROM Manufacturing’s operational and growth objectives. This position plays a critical leadership role in enhancing the overall customer experience while improving responsiveness, efficiency, communication, and cross-functional collabora...

Ready to Apply?

Submit your application today and join our talented team at Safe Fleet.