Customer Service

Customer Service Representative (Healthcare Sector)
Location~ San Isidro, Lima (On-site - Av. Juan de Arona)
Experience Level~ Entry Level / Hyper Junior
Language Requirement~ Advanced English / Full Fluency)
Role Summary~
Serve as the first line of support for an innovative digital health solution in the U.S. market.
Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment.
Key Responsibilities~
Manage customer inquiries across multiple channels~ incoming calls, emails, web forms, and chat.
Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed.
Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards.
Ensure the security and privacy of sensitive consumer information in compliance with international regulations.
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