Customer Service Leader

**Job Description Summary**
The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship and contribute to the overall business strategy.

**Job Description**

Essential Responsibilities:

+ Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products within GE Vernova Gas Power.
+ Lead stakeholder engagement and define the overall customer communications strategy across multiple sites supporting a significant portfolio of New Gas Power LM units.
+ Own the Contract Service Agreement portfolio, account strategy, and commercial performance, with strong accountability for revenue, margin, and cash growth.
+ Provide ongoing technical and business leadership for assigned accounts, including post-commissioning support, I&C handoff to operations, and ne...

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