Customer Service Leader, ANZ

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn't about conforming to somebody else's ideal. It's about inclusion and liberating everyone to shine in their unique way.

Primary Objectives

• Oversee ANZ daily customer service operations, ensuring high standards and satisfaction, and serve as the primary contact between Distribution and retailers for issue resolution.
• Lead the Customer Service support team ensuring customer orders are efficiently processed and released, delivery window requirements are captured and met, credits reviewed and actioned, and complaints are appropriately documented, considered, and actioned.

Key responsibilities

• Provide resolution for advanced customer issues, while building and maintaining s...

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